Shipping & Returns
Shipping
We offer free standard shipping on all orders within the United States, including Alaska and Hawaii.
Orders typically ship within 1-2 business days of order placement, subject to product availability. Standard delivery arrives in 3-7 business days from ship date, depending on your location.
Tracking information is emailed to you as soon as your order ships. If you have not received tracking within 3 business days of placing your order, contact us at info@meridianfiltration.com.
In the rare event of a backorder, we will notify you promptly and provide an updated timeline or the option to cancel for a full refund.
Returns
We accept returns within 30 days of delivery. There is no restocking fee.
Before returning any product, contact us at info@meridianfiltration.com with your order number and the reason for the return. Do not ship products back before receiving return instructions from us. Products returned without prior authorization may not be processed.
Who pays return shipping depends on the reason for the return:
- Confirmed fitment error caused by our documentation or listing. We provide a prepaid return label and issue a full refund upon receipt of the returned product.
- Ordered the wrong cartridge for your filter, or changed your mind. Return shipping is your responsibility. Refund is issued upon receipt of the undamaged product in its original packaging.
- Product arrived damaged or defective. Contact us within 7 days of delivery. We coordinate with the manufacturer on the appropriate resolution, which may include a prepaid return label, a replacement shipment, or a refund.
Refunds are issued to the original payment method within 5 business days of us receiving the returned product.
Warranty
The manufacturer provides a 6-month warranty against defects in materials and workmanship, effective from the date of delivery.
To submit a warranty claim, contact us at info@meridianfiltration.com with your order number and a description of the issue. Photos of the defect are helpful and speed up the process.
We coordinate warranty claims with the manufacturer on your behalf and communicate the resolution back to you. You do not need to contact the manufacturer directly.
Questions
If any part of this policy is unclear, or if your situation does not fit neatly into the categories above, email us at info@meridianfiltration.com. We would rather answer a question upfront than have you guess.